28.08.2019
 Thomas Gordon’s Concept of Twelve Roadblocks to Effective Communication Essay

The purpose of communication is usually to obtain a close rapport between interlocutors. In case the goal can be reached, it is easier to tackle with the encountered problem. This is the way how Jones Gordon, mcdougal of the top seller " Parent Effectiveness Training” (1970, New York), interprets the function of good listening. In order to concentrate readers' focus on primary mistakes persons make, this individual listed 14 common types of useless responses. These are generally so called " Twelve Roadblocks to Successful Communication” or, playfully, " The Grubby Dozen”. Gordon claims that they can act as conversation barriers since they disrupt the process of fixing the problem, whereas our mental support should be limited to leading partner's thoughts until the partner comes up with the answer. What is more, rather than encouraging, these responses hold a harmful meaning which can be often unintentional. On the basis of the type of invisible message they convey, these twelve hurdles can be split up into five groups: utterances that communicate intolerance, ones of inadequacies and faults, ones that refuse there is a problem, ones fixing the problem for the person plus the last kinds which divert the person through the problem. The first group consist of replies that inform our interlocutor that we usually do not accept her or his point of view. Responses like purchasing, directing or commanding communicate that the partner's needs are becoming ignored. Warning or frightening may cause bitterness, anger, resistance and rebellion. Giving advice (" shoulds” and " oughts”), producing suggestions, rendering solutions creates a situation when the helper believes he or she is better than the other person. Additionally , responses including persuading with logic, fighting, lecturing and moralizing, speaking, telling these people their duty assure your partner of their low self-esteem and may bring counter-arguments. Judging, criticizing, disagreeing, blaming and shaming, ridiculing, labels, name-calling, stereotyping go...